In online environment, problems related to hardware and software
will likely arise. Therefore, while remaining focused on the
learning process, the online instructor must develop a working
understanding of the technology he/she is using.
The instructor
should provide students with a user guide or website for the
online conference that addresses both the content and the common
technical problems. Novice users need time so that they can
be comfortable with the technology. Therefore, the instructor
should give students adequate time to learn the system before
they participate.
Before starting
an online conference instructors need to acquire the appropriate
training in configuring, manipulating, and managing the conference.
A step-by-step, face-to-face tutorial for novice computer conference
administrator is recommended. The instructor should be aware
of who is available for technical support beyond his/her technical
skill. Contact information about the technical support personnel
should be made available to students in the syllabus.
Using a graduate
or teaching assistant who has technical skill is important for
the success of the conference. Graduate or teaching assistants
can help with technical issues, as well as sharing administrative
and teaching load. For example, a teaching assistant can reply
to many technical questions or send feedback related to the
discussion, or even step in to direct the discussion in the
instance of the instructor's absence.
For more information
Bonk, C.J. and King, K.S. (1998).
Electronic collaborations: Learner-centered technologies
for literacy, apprenticeship, and discourse. Mahwah; NJ:
Lawrence Erlbaum Associates.
Koschmann, T. (1996). CSCL: Theory and Practice of an
emerging paradigm (computers, cognition, and work). Mahwah;
NJ: Lawrence Erlbaum Associates.
Center for Innovations in Technology for Learning Scott Quad 021 Athens, Ohio 45701
Tel: 740.597.2702 Fax 740.597.2707 Email:citl@ohio.edu Ohio University Front
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