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Customer Satisfaction Surveying

Sample Survyes
Generic Customer Satisfaction Survey
Generic Customer Satisfaction Survey # 2
The University of Delaware
Oregon State
Orange County Community College (New York)
University of Indiana - Bloomington
Email from University of Indiana - Bloomington
Stanford Customer Satisfaction Survey

Best Practices
Notre Dame
Oak Ridge Associated Universities
MIT and Stanford
Methods for Feedback
Handling Customer Complaints
Support Process Dashboards (MIT)

Other Documents
Benchmarking Service Quality
Beyond Customer Satisfaction Surveys
"Would you recommend us?"
MOR Associates' work with MIT/Stanford
When to modify questionnaire
Customer vs. Employee Satisfaction